Family Feedback Survey

We at Andrews Mortuary are very interested in the quality of the services we provide and the performance of our staff. Your feedback and comments will help us to evaluate our services.


NOTE: Fields marked with an asterisk ( * ) are required. Any information you submit will be held in the strictest confidence - we do not release any information to outside parties under any circumstances.

What is/are the main reason(s) you chose Andrews Mortuary?:
Please check all that apply

Pre-arranged
Recommendation
Location
Advertising
  Reputation
Previous Experience
Deceased wishes
Other

Arrangement Conference:
Scale is 1 - poor to 5 - excellent

Did the arranger take the time needed to understand your needs?  
1
2
3
4
5
Fully explain options and prices?  
1
2
3
4
5
Knowledgeable?  
1
2
3
4
5
Attention to detail?  
1
2
3
4
5
Answered all questions?  
1
2
3
4
5
Tactfully explained payment policy?  
1
2
3
4
5


Staff and Service:

Did the services of our staff meet your needs?  
1
2
3
4
5
Professionalism of the staff?  
1
2
3
4
5
Visitation or receiving prior to the service?  
1
2
3
4
5
Conducting of the ceremony?  
1
2
3
4
5
Support and follow up after the service?  
1
2
3
4
5


Were there any staff members who were particularly helpful?



Overall satisfaction:

How was the value you received compared to the charges?  
1
2
3
4
5
How would you rate your overall experience with Andrews Mortuary?  
1
2
3
4
5
Based on your experience would you recommend Andrews Mortuary?  
Yes
No
Would you be interested in information explaining the advantages of pre-arranged funerals?  

Yes

No
Already
pre-planned


Additional comments or suggestions that could help improve service to families?



* Your Name:
 
* Email address:
 
Services were for:


Please click the Submit button below to send us your responses. Thank you for your time in completing our survey

OUR FAMILY SERVING YOUR FAMILY SINCE 1850

Phone: 910-762-7788 | Fax: 910-762-0631 | Email:

 

 

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